Please join us for our first BREAKFAST General Membership Meeting of 2018 sponsored by HOME DEPOT!
This is a great meeting to invite and include all members of your organization, and come and meet new NARI members!
WHERE: Luby’s Restaurant (13400 San Pedro Ave, San Antonio, TX 78216)
WHEN: Tuesday, January 23rd
TIME: 7:00am – 8:30am
COST: $25 Register Online →
We have invited David Lupberger to return to San Antonio to present 5 Steps To Clear Communication. David was one of our guest speakers last year when he presented Managing the Emotional Homeowner. To learn more about David, please see his bio below.
5 Steps to Clear Communication
Clear communication isn’t by accident. It happens when project details are shared with everyone. Because of the diverse group of people involved with our projects, we need to make sure that the homeowner, trade contractor, and supplier are all “on the same page”. In this course, I review the 5 steps that will clarify expectations and responsibilities for everyone associated with a project. In this session, we will:
- Learn strategies to help create order out of chaos and set clear expectations
- Understand how your internal and external communication affects your bottom line and ultimate success
- Hear tips to help you, your staff, your clients, and subs all communicate better
About David Lupberger
David Lupberger draws on more than two decades of experience in the residential remodeling field to work with remodelers in developing proven business systems. Through his work in the remodeling industry, he hopes to redefine the way the remodeling industry operates so that the trust between quality Remodelers, their customers, suppliers, and trade contractors can be leveraged and improved.
Lupberger has been involved with custom home building and remodeling for over 20 years. After moving to the Washington DC area in 1988, he practiced high-end residential remodeling and focused on delivering the highest quality service to his clients. Over 90 percent of his work came from repeat and referral business, demonstrating the trust he developed with clients.
Lupberger believes fervently that the best customer service only comes when a remodeler can deliver consistent results, which happens only with proven systems. He spent nearly 4 years writing the Remodelers Turnkey Program. This series of manuals is a basic how-to text on running a remodeling company. He recently authored the Home Asset Management Plan, a business system showing contractors how to implement a “client for life” program with their homeowner clients.
In 2004, Lupberger got to move back to Colorado, where he spent the first 30 years of his life. From his base in Colorado, he now consults with both Remodelers and industry manufacturers such as General Electric to maximize customer service relationships between all the industry partners. He travels extensively, speaking to thousands of remodelers across the country and is a regular on the seminar series at national trade shows. He also is a columnist for Professional Remodeler magazine.